Unlimited REALLY isn’t!!!!

Wow, just checking in with my ISP provider, Suddenlink, after 6 solicitation calls from them (no message on our answering machine though.  The website indicates that they are in the process of setting “usage allowances” on their customer’s internet usage.  This MUST be the reason for the solicitation calls (I know we are on their DNC for solicitations and my account is current).  Very disappointed, as a customer for over 13 years now, I have seen our service degraded to the lowest level (10.0) when we were paying the same “full” price.  They do offer supposed  higher bandwidth levels; but, at a HIGHER cost of course.  And now, they are setting “limits” on HOW much I will be able to use my “unlimited” internet????  Because I have children and more machines than the “average” user, I will now have to either limit our family usage or pay additional costs for the “same” download speed (10 Mbps)or be FORCED to “Upgrade” my service for more $$$$. Or maybe they could add a “just because” fee to our bill along with all the other bills I receive (usually disguised as a “Customer” base charge).  Our service was a lot faster years ago and now I am questioning if there are any advantages to staying a customer of  Suddenlink.  One good thing we loved (hence the 13 years as a customer) was that they didn’t require a contract and we did get digital phone service for the same cost as internet alone by bundling.  The downside, can ONLY block 10 unwanted calls (with Packet 8 and Sprint) I have the ability to block unlimited numbers!  The phone has not been the value we though it would be as  99.9% of the calls are UNWANTED TELEMARKETING calls using Robo calls.  Oh well, I guess we are quickly becoming a nation where we get less and pay more and Customer Service is a thing of the past!   Maybe it’s time to call Sprint and get a 4G connection for our home internet (we love it for our 4 phones)…Maybe an ad….Wanted, a Reasonable ISP plan for a family of 5.  LOL or NOT!


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